Your Parcel Monkey shipment number helps you to follow your package to its destination. Check your confirmation email or account for tracking info.

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Parcel couriers don't have underwriters assessing claims and neither are they regulated by the Financial Conduct Authority, as insurers are. Under the Sales of Goods Act, goods should be delivered in a 'reasonable time'.

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If something goes wrong you may be eligible for compensation depending on the length of delay, the type of delivery you paid for, and the broker's terms and conditions. According to Sennett, the lack of phone number is actually designed to help customers. A quick look on the Parcel Monkey website shows there is no customer services number for people to call the 'contact us' tab asks users to log in to their customer account where they can access information about what to do and speak to its support team online.

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Under the Sales of Goods Act, goods should be delivered in a 'reasonable time'. He denies that Parcel Monkey makes it deliberately difficult for customers to get in touch and says it aims to deal with cases at the "first time of asking" through the online forum available at any time of day. This is the most efficient and cost-effective form of communication for our customers as they can provide us with the details of the issue they have at any point in time and we can then investigate matters with the courier concerned," he says. Based on feedback from our readers, it seems to be that when something goes wrong, you're highly unlikely to be compensated to the amount you believe you should be.

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Based on feedback from our readers, it seems to be that when something goes wrong, you're highly unlikely to be compensated to the amount you believe you should be. But Moneywise believes Parcel Monkey could help customers by improving its automated service so that customers disclosing they're sending items on the non-compensation list are unable to purchase 'insurance'. Last updated on 05 February In the run-up to Christmas, millions of us relied upon delivery companies and services to get parcels where they needed to be.

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When a 'reasonable time' has passed, you can cancel your order and receive a full refund. This is the most efficient and cost-effective form of communication for our customers as they can provide us with the details of the issue they have at any point in time and we can then investigate matters with the courier concerned," he says.

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It is the retailer who has a relationship with the courier or parcel company. But Moneywise believes Parcel Monkey could help customers by improving its automated service so that customers disclosing they're sending items on the non-compensation list are unable to purchase 'insurance'. And for the record, it's not really insurance. The growth of online courier services has accelerated in recent years as people do more and more of their shopping from the comfort of home but that doesn't always lead to good customer service.

Your Parcel Monkey shipment number helps you to follow your package to its destination. Check your confirmation email or account for tracking info. Don't be a parcel monkey get great parcel prices with ease! At Parcel2Go, we pride ourselves on offering the fastest and most straightforward booking. Learn about working at Parcel Monkey. Join LinkedIn today for free. See who you know at Parcel Monkey, leverage your professional network, and get hired.

Posted by: | on October 2, 2012

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Under the Sales of Goods Act, goods should be delivered in a 'reasonable time'. At Moneywise, we regularly receive complaints about parcel delivery firms, with one in particular online delivery broker Parcel Monkey appearing in our complaint inbox more frequently than others.

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Under the Sales of Goods Act, goods should be delivered in a 'reasonable time'. And for the record, it's not really insurance.

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Posted in DEFAULT | 3 Comments »




3 Commentsto Parcelmonke

  1. Gardar says:

    Your parcel rights If you order an item from a retailer and it doesn't turn up, or is late, then your first action should be to contact the retailer. Under the Sales of Goods Act, goods should be delivered in a 'reasonable time'.

  2. Mezisar says:

    If something goes wrong you may be eligible for compensation depending on the length of delay, the type of delivery you paid for, and the broker's terms and conditions. Based on feedback from our readers, it seems to be that when something goes wrong, you're highly unlikely to be compensated to the amount you believe you should be.

  3. Zolojar says:

    For example, one of our readers, JR, paid for 'guaranteed next day delivery' to ensure that brochures were delivered to an event on a Friday, having ordered them on Wednesday.

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